These Terms and Conditions govern your use of the sgate platform. Please read them carefully before registering an account or placing any wagers. By accessing sgate, you confirm that you have read, understood, and agreed to be bound by these terms.
These cards summarise the most important aspects of our Terms. They do not replace the full legal text below — please read the complete Terms and Conditions.
You must be at least 21 years of age to register and use sgate. We actively verify age during KYC and reserve the right to close accounts that cannot confirm eligibility.
Each individual may hold only one registered account on sgate. Duplicate accounts will be closed and any balances may be forfeited in accordance with these Terms.
All bonuses are subject to wagering requirements before withdrawal. Requirements and expiry dates are stated clearly on each promotion page. Read them before claiming.
Identity verification is mandatory before your first withdrawal. Required documents include a valid Malaysian IC, proof of address, and a selfie with your ID.
All account balances, deposits, and withdrawals are processed in Malaysian Ringgit (MYR). Cryptocurrency deposits are converted at the prevailing rate at the time of deposit.
sgate provides deposit limits, loss limits, session timers, and self-exclusion tools. Use of these tools is your right as a player. Gambling must remain entertainment — not income.
Welcome to sgate. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract between you ("Player", "User", "you") and sgate ("sgate", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at sgate.cam (the "Platform").
By registering an account, accessing the Platform, or placing any wager, you acknowledge that you have read these Terms in their entirety, that you understand them, and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must not use the Platform.
These Terms apply to all services offered through sgate, including but not limited to: sports betting, live dealer casino games, slot games, virtual games, promotional offers, and all related customer support interactions.
For the purposes of these Terms and Conditions, the following definitions apply:
Access to and use of sgate is restricted. To register and maintain an account, you must satisfy all of the following eligibility criteria:
sgate reserves the right, at its sole discretion, to verify player eligibility at any time and to decline or close any account where eligibility criteria are not, or are no longer, met.
To access sgate's betting and gaming services, you must complete the registration process and open a valid account. The following conditions apply to account registration:
Each Player is permitted to hold only one registered account on sgate. Opening or attempting to open more than one account — whether under the same name, address, IP address, payment method, or device — is strictly prohibited. Where duplicate accounts are detected, sgate will close the additional account(s) and may forfeit any associated balances or bonus winnings.
You are required to provide your full legal name (as it appears on your official identification document), a valid email address, a current mobile phone number, and an accurate date of birth during registration. You are responsible for keeping this information up to date. sgate accepts no liability for losses arising from inaccurate registration details provided by the Player.
You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not disclose your credentials to any third party. Any activity conducted through your Account using your credentials is your sole responsibility. If you suspect unauthorised access to your Account, you must notify sgate support immediately via live chat or email at [email protected].
Your Account is for personal use only. You may not transfer, sell, assign, or otherwise dispose of your Account or any rights attached to it. Accounts used for commercial purposes, syndicate betting arrangements, or on behalf of third parties are prohibited.
sgate is committed to maintaining a secure and fraud-free environment. In accordance with standard industry practice and applicable anti-money laundering requirements, we require all players to complete identity verification before processing withdrawal requests.
The following documents are typically required for KYC verification:
KYC review is typically completed within 24–48 hours of document submission on standard business days. Complex cases or documents requiring additional review may take longer. We will notify you by email of the outcome of your verification.
If a Player fails to provide satisfactory documentation within a reasonable period following a verification request, sgate reserves the right to suspend withdrawal processing, restrict account functionality, or close the account entirely. Any genuine deposited funds will be returned subject to standard anti-money laundering checks.
sgate accepts deposits via the following verified Malaysian payment methods: Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Bitcoin (BTC), Ethereum (ETH), Tether (USDT), and Litecoin (LTC). Minimum deposit is RM30. Maximum deposit limits vary by method and are displayed at the time of transaction.
MYR deposits via e-wallets and DuitNow are typically credited instantly. FPX bank transfers are typically credited within 5–15 minutes. Cryptocurrency deposits are credited upon sufficient blockchain confirmation. Credited deposits are final; sgate does not accept responsibility for funds lost during external transfer due to player error.
Withdrawals are subject to the following conditions:
Typical withdrawal processing times by method are as follows: e-wallets (Touch 'n Go eWallet, Boost, GrabPay) — generally under 5 minutes; DuitNow and FPX transfers — generally 5–15 minutes; direct bank wire — generally 15–60 minutes. These are indicative ranges only and may vary during peak periods, weekends, or public holidays.
All Account balances are maintained in MYR. Cryptocurrency deposits are converted to MYR equivalent at the prevailing market rate at the time of confirmed deposit. sgate applies a standard conversion spread; the applicable rate is displayed before deposit confirmation.
sgate offers various promotional offers to eligible players. All promotions are subject to these General Terms and any specific terms stated on the individual promotion page. In the event of conflict, specific promotion terms take precedence.
Bonus funds are subject to wagering requirements as specified per promotion. A wagering requirement of, for example, 20x on a RM100 bonus means you must place qualifying wagers totalling RM2,000 before the bonus balance becomes withdrawable. Not all games contribute equally to wagering requirements — contribution rates are stated per promotion.
Bonuses that are not claimed within the stated claim period, or whose wagering requirements are not met within the stated expiry period, will be automatically removed from the Account. No compensation is provided for expired bonuses.
sgate actively monitors for bonus abuse, including but not limited to: systematic exploitation of bonus terms, arbitrage betting, use of automated systems, collusion, and exploitation of software errors. Where abuse is detected, sgate reserves the right to void associated bonus winnings, close the Account, and recover any amounts paid out as a result of the abuse.
All bets placed on the sgate sportsbook are subject to acceptance by sgate at its discretion. sgate reserves the right to decline, limit, or void any wager at any time without explanation. Bet acceptance is not guaranteed, particularly for high-value bets or markets with limited liquidity.
In the event that a bet is accepted at an obviously incorrect price (due to a technical error, data feed error, or human error), sgate reserves the right to void that bet regardless of the stated outcome. Where practical, we will notify affected players and issue a full stake refund. The decision of sgate's trading team is final on such matters.
If a sporting event is abandoned, postponed, or cancelled before the completion of sufficient play to determine an official result, affected bets will generally be declared void and stakes refunded. Exceptions apply to certain in-play betting markets and are governed by sport-specific rules available on the Platform.
All casino games offered on sgate — including live dealer games, slots, and virtual table games — utilise certified Random Number Generator (RNG) technology or, in the case of live dealer games, real physical dealing equipment under supervised conditions. RTP (Return to Player) percentages are documented for each game and are available for player review.
sgate accepts no responsibility for losses sustained as a result of disconnection during a game session arising from causes outside sgate's direct control, including network interruptions, device failures, or internet service issues on the player's side. Where a disconnection affects the outcome of a live dealer hand and the system cannot determine the result, the hand will generally be considered void and the stake refunded.
The following activities are strictly prohibited on the sgate Platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where legally required:
All content on the sgate Platform — including but not limited to software, source code, database structures, logos, graphics, images, text, audio, video, and the overall design and layout of the Platform — is the proprietary property of sgate or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit you to:
All trademarks, service marks, and trade names used on the Platform are the property of their respective owners. Unauthorised use of any trademark displayed on the Platform is strictly prohibited.
To the fullest extent permitted by applicable law, sgate's total liability to any Player in respect of any loss or damage suffered in connection with the use of the Platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that Player into their Account in the twelve (12) calendar months immediately preceding the event giving rise to the claim.
sgate shall not be liable for:
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by sgate's negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
sgate is firmly committed to promoting responsible gambling. We provide a suite of tools designed to help players remain in control of their gambling activity at all times:
All sgate Players must be 21 years of age or older. Gambling is intended as a form of entertainment only and should never be viewed as a source of income or a method of resolving financial difficulty.
For more information on responsible gambling tools available on sgate, please visit our dedicated Responsible Gambling page.
sgate reserves the right to suspend or restrict any Account at any time and without prior notice where sgate has reasonable grounds to believe that: (a) a Player has breached any provision of these Terms; (b) fraudulent or criminal activity is suspected; (c) a Player has provided false registration information; (d) an Account is subject to a regulatory inquiry; or (e) the integrity of the Platform is at risk.
Following investigation, sgate may permanently close an Account. In such cases, any remaining real-money balance (net of any bonus funds and winnings derived from the prohibited conduct) will generally be returned to the Player via the original deposit method, subject to completion of all applicable verification checks.
A Player may request the closure of their Account at any time by contacting our support team via live chat or email. Account closure requests are processed within 24 hours. Any pending withdrawals at the time of closure will continue to be processed normally.
An Account is considered dormant if it has had no login activity for a continuous period of twelve (12) months. Dormant accounts may be subject to an administrative maintenance fee as detailed in the current fee schedule displayed on the Platform. Players will be notified by email prior to the application of any such fees.
sgate reserves the right to amend, revise, or update these Terms and Conditions at any time. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the Platform. The effective date of the most current version of these Terms is stated at the top of this page.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using the Platform and contact our support team to close your Account.
These Terms and Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with applicable law.
In the event of a dispute between you and sgate, we encourage you to contact our customer support team in the first instance. Our support team will endeavour to resolve your concern within 72 hours. For disputes that cannot be resolved through direct support escalation, sgate may refer the matter to an independent adjudication process.
You agree that any legal proceedings arising from these Terms shall be subject to the exclusive jurisdiction of courts of competent authority, unless mandatory local consumer protection laws in your jurisdiction provide otherwise.
If you have any questions about these Terms and Conditions, or if you need assistance with your Account, our support team is available 24 hours a day, 7 days a week.
Please reference your registered Account email address and a brief description of your query in all correspondence to ensure the fastest possible resolution.
For responsible gambling enquiries, account restriction requests, or self-exclusion, please visit our Responsible Gambling page or contact support directly — these requests are treated as priority cases and actioned within 24 hours.
If anything in these Terms is unclear or you need account assistance, our support team is available around the clock — from Kuala Lumpur to Johor Bahru, we've got you covered.