Your privacy matters to sgate. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player. We encourage you to read it carefully before using our platform.
These cards summarise our core privacy principles. They complement — but do not replace — the full Privacy Policy text below.
All personal data and financial information is stored using AES-256 encryption at rest and transmitted exclusively over TLS-encrypted HTTPS connections. Unencrypted data transfer is never permitted.
sgate does not sell, rent, or commercially share your personal data with third-party marketers. Your data is used solely to operate your account, process transactions, and meet regulatory obligations.
You have the right to access, correct, export, and request deletion of your personal data at any time by contacting our support team. We action verified requests within 30 days.
We collect only the personal data necessary to provide our services, comply with legal obligations, and keep your account secure. We do not collect data beyond what is needed for these purposes.
Personal data is retained only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable law. We define and adhere to specific retention schedules for each data category.
In the event of a personal data breach that poses a risk to your rights and interests, we will notify affected players without undue delay and take immediate steps to contain and remediate the incident.
We collect personal data in four main categories. Here is a clear overview of what falls within each category.
As a registered player on sgate, you hold the following rights with respect to your personal data. To exercise any right, contact our support team.
You have the right to request a copy of the personal data we hold about you, along with information on how it is being processed. We will provide this within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Most contact and account data can be updated directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal obligations to retain certain records under applicable law.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while you are contesting the accuracy of data we hold about you.
You have the right to receive your personal data in a structured, machine-readable format. We can provide a data export upon verified request, typically within 30 days.
You may object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from marketing emails via the unsubscribe link in any marketing communication.
sgate ("we", "our", "us") is committed to protecting the privacy and personal data of all individuals who access or use the sgate platform at sgate.cam ("Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by us.
This Privacy Policy applies to all personal data processed in connection with your registration and use of sgate, including data collected through the website, any mobile-optimised version of the Platform, and all related customer support interactions. It should be read alongside our Terms and Conditions, which govern your use of the Platform as a whole.
By registering an account on sgate, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not create an account or use the Platform.
For the purposes of this Privacy Policy, the following definitions apply:
sgate collects personal data in the following categories:
When you register an account, we collect your full legal name, date of birth, gender, nationality, and a chosen username. This data is required to create and administer your account and to verify your eligibility to use the Platform.
We collect your email address, mobile phone number, and residential address (including city, postcode, state, and country). Contact data is used to communicate with you about your account, process transactions, and deliver account security notifications. Malaysian players may provide addresses in Kuala Lumpur, Petaling Jaya, Shah Alam, Penang, Johor Bahru, or any other Malaysian location.
We record all deposit and withdrawal transactions on your account, including amounts in MYR, timestamps, payment method identifiers, and transaction outcomes. Payment method details — such as the registered name on your Maybank, CIMB, or Public Bank account, your Touch 'n Go eWallet ID, or a cryptocurrency wallet address — are retained to verify payment ownership and process refunds where applicable. Full card or bank account numbers are never stored on sgate's servers.
As part of the mandatory KYC process, we collect and store copies of your government-issued identity documents (Malaysian IC / MyKad, passport, or driver's licence), proof of address documents, and a selfie photograph for identity confirmation purposes. This data is handled under strict access controls as detailed in Section 11.
We automatically collect technical data when you access the Platform, including your IP address, approximate geolocation, device type and operating system, browser type and version, session duration and timestamps, pages visited, games played, and bet history. This data is used to maintain Platform security, diagnose technical issues, and improve Platform performance.
We retain records of your communications with our support team, including live chat transcripts and email correspondence. These records are kept for quality assurance, dispute resolution, and training purposes.
sgate collects your personal data through the following primary channels:
sgate processes your personal data on the following lawful bases, depending on the specific purpose of processing:
| Purpose of Processing | Lawful Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Identity verification (KYC) | Legal obligation; performance of contract |
| Anti-money laundering screening | Legal obligation |
| Fraud detection and platform security | Legitimate interests of sgate |
| Customer support communications | Performance of a contract; legitimate interests |
| Direct marketing communications | Consent (opt-in); legitimate interests |
| Platform analytics and improvement | Legitimate interests of sgate |
| Responsible gambling monitoring | Legal obligation; legitimate interests |
sgate uses the personal data we collect for the following purposes:
sgate does not sell, rent, or commercially transfer your personal data to third-party marketers under any circumstances. We may share your personal data with the following categories of third party only where necessary and under appropriate contractual data protection obligations:
We share necessary transaction data with payment processing partners — including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency processing services — to facilitate deposits and withdrawals. These providers process data only as required to execute the relevant payment transaction.
We engage third-party KYC and identity verification providers to assist with document verification. These providers act as data processors under our instruction and are contractually prohibited from using your KYC data for any purpose other than the verification service they provide to us.
We may share limited personal data with fraud screening services, anti-money laundering databases, and regulatory compliance tools where necessary to protect the integrity of the Platform and fulfil our legal obligations.
We may disclose personal data to governmental, regulatory, law enforcement, or judicial authorities where we are required to do so by applicable law, court order, or regulatory directive. Such disclosures are made only to the extent required by the applicable legal obligation.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving sgate, personal data held by us may be transferred to the acquiring entity, subject to that entity assuming equivalent data protection obligations. Affected players will be notified in advance of any such transfer where practically possible.
sgate's primary data processing infrastructure is located in secure data centres serving the Asia-Pacific region. Some of our third-party service providers — including KYC verification and fraud screening partners — may process data in jurisdictions outside Malaysia.
Where personal data is transferred internationally, sgate ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that which would apply in Malaysia, including through the use of standard contractual clauses, data processing agreements, or transfer to jurisdictions with recognised adequacy of data protection standards.
sgate retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.
sgate uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit the Platform. They allow us to recognise returning users, maintain session states, and gather analytics data.
You may control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or placing bets. For specific cookie management instructions, consult your browser's help documentation.
Identity documents submitted as part of the KYC verification process are treated as highly sensitive personal data and are subject to enhanced security controls. The following specific safeguards apply to KYC data:
sgate is strictly an adult platform. Use of the Platform by individuals under the age of 21 is absolutely prohibited. We do not knowingly collect personal data from individuals under 21 years of age.
If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our Platform, please contact our support team immediately at [email protected].
sgate implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our key security measures include:
While sgate takes all reasonable precautions to protect your personal data, no method of electronic transmission or storage is completely infallible. We encourage players to use strong, unique passwords for their accounts and to activate two-factor authentication.
To exercise any of the data rights described in this Privacy Policy — including access, rectification, erasure, restriction, portability, or objection — please contact our support team through one of the following channels:
All data rights requests are subject to identity verification before action is taken. This is to prevent unauthorised access to or modification of your personal data. We will acknowledge your request within 5 business days and aim to fulfil verified requests within 30 calendar days. Complex requests may take up to 90 days; we will notify you if this is the case.
sgate reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. The effective date of the most current version is always displayed at the top of this page.
Where material changes are made to this Policy — particularly changes that affect your rights or how we process sensitive data categories — we will notify registered players by email to the address on file and/or display a prominent notice on the Platform. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to remain informed about how sgate protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sgate, please contact us through any of the following channels. We treat all privacy-related enquiries as a priority.
For responsible gambling assistance — including account restriction requests, self-exclusion, or limit setting — please visit our Responsible Gambling page or inform our support team directly. These requests are treated as urgent and actioned within 24 hours.
Have questions about how your data is handled? Our support team is available around the clock. Or head back to the sgate homepage to explore our platform.